Privacy Policy

Your privacy is important to us. It is First Aid Competency Trainings’ policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Payment Terms

Payment Terms: All student fees are payable at time of enrolment. Corporate clients, following a successful credit reference check, will be offered an invoice or other arrangements as agreed to by First Aid Competency Training (F.A.C.T)

Refund Policy

Refund Policy: When an applicant accepts a place offered by First Aid Competency Training (F.A.C.T) and pays the fees, it means a binding contract is created between the student and F.A.C.T. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to F.A.C.T.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

  • Students who give notice to cancel their enrolment more than 7 days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • Students who give notice to cancel their enrolment less than 7 days prior to the commencement of the program may not be entitled to a full refund dependent on the specific circumstances relating to the withdrawal of enrolment.
  • Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched.

Where it has been identified that there is a legitimate reason there will be no charge for a student to transfer to another course with F.A.C.T. If F.A.C.T cancels a course, then a full refund will be made available to whoever paid that course fee.

Please note that administration fees may still apply for the processing of refunds.

Discretion may be exercised by F.A.C.T in all situations, if the student can demonstrate that extenuating or significant personal circumstances led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The nominated representative may also authorise a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.

Note. If for any reason F.A.C.T is unable to fulfil its service agreement with a student, F.A.C.T must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.